S.I.L. Concept Store

We offer the following methods (options shown at checkout based on your address):

• Cyprus Delivery
• Limassol Delivery
• UPS Express Europe — 48 hours
• UPS Express International
• Cyprus Post Europe & International — 10–15 working days

Timings depend on the method selected:

• UPS Express Europe: around 48 hours.
• Cyprus Post Europe & International: typically 10–15 working days.
• Cyprus Delivery, Limassol Delivery & UPS Express International: the exact ETA is shown at checkout and in your order confirmation.

You’ll receive tracking as soon as your parcel ships.

We accept major cards and secure digital wallets (displayed at checkout). All payments are encrypted over HTTPS.

Once shipped, you’ll receive a tracking link by email. You can also log into your account to view order status anytime.

Window: You have 14 days from delivery to notify us in writing (email) that you wish to return. After notifying us, the items must be sent back within 14 days.

Condition: Items must be in original condition — unworn/unused, unwashed and unaltered — with all tags attached. Please include any original boxes and dust bags.

Refunds: Once we receive and inspect the goods, refunds are issued to the original payment method within 14 days. If you prefer, you may opt for store credit.

Costs: Return shipping, insurance and handling fees are borne by the client and are not refundable.

Non-returnable (for health & hygiene): products with short or approaching expiration dates, and any sealed products that have been unsealed/opened after delivery.

For full details, please see our Returns & Terms page.

Items that are on offer due to an approaching expiration date are not eligible for return. Other discounted items follow our standard returns policy provided they meet the required condition.

Yes, every package comes with gift wrapping. We can include a handwritten note uppon request; please contact us immediately after placing an order to inform us.

Digital gift cards are available in multiple values and arrive instantly by email. Redemption is easy at checkout.

We’d love to welcome you. Check our google page for updated hours and directions. Seasonal hours may vary.

Click the chat circle at the bottom-right of the screen and send us a message — we’ll get back to you as soon as possible. You can also reply to your order email or use our contact form if you prefer.

Care varies by material. See the product page for specific guidance — generally store items away from moisture and direct sunlight, and follow any included care instructions.